Introducing TicketBook - Service Contract Management for Jira

With the launch of TicketBook – Service Contract Management for Jira, say goodbye to preparing reports manually.

How TicketBook Helps

TicketBook is a game-changer for businesses looking to simplify service agreement management at scale. Whether you are a business working with several vendors or a vendor working with several customers, creating contracts and tracking quotas has never been easier.

TicketBook allows users to create contracts tailored to their unique service agreements. Each contract can contain one or more clauses, allowing for precise tracking of commitments between parties.

Users can define rules and parameters for each clause, such as:

• Limiting the number of tickets a customer can create per month.
• Allocating monthly service hours for vendors.
• Establishing SLA success rate targets and deviation thresholds.

Effortless Contract Reporting in Jira

TicketBook provides comprehensive reports that show how much of the contract quota was consumed in each period, eliminating the need for manual tracking and reporting. Users can monitor consumption against quotas for each period, whether monthly, annually, or within a custom timeframe.

These reports offer valuable insights into contract performance, highlighting areas where quotas have been exceeded or where compliance may be lacking.

SLA Reporting

Independent from Contracts and Contract Reports, TicketBook allows you to create one-of-a-kind SLA reports. These reports allow you to calculate the success rate of your SLAs for each project, component, service, customer, vendor, or any other issue field you like. 

Try TicketBook for Free

For SLA-related clauses, TicketBook leverages the power of Jira Service Management and creates reports on existing SLA timers of Jira Service Management. For other clauses, TicketBook can be used on any edition of Jira. This integration ensures that TicketBook reporting is built on your living and breathing issues. No need to define new SLAs, no need to build new integrations, and most important of all, no more preparing manual reports.

Don’t miss this opportunity to be one of the early adopters and shape the future of TicketBook. 

For more information and to get started, visit TicketBook’s marketplace page.

Start using TicketBook and simplify your service agreement management today!