Keychain
Delegation for Jira
All-in-one Jira delegation for permissions, approvals, and out-of-office workflows.
Available for Jira Data Center
Atlassian Marketplace Bug Bounty Program Participant
True Delegation Without Data Mess
Avoid bottlenecks without reassigning issues. Keychain acts as a permission layer, unlocking actions for delegates while keeping the original assignee unchanged. This ensures delegations activate instantly without disrupting your issue history and maintains a pure audit log where actions are recorded as usual.
Granular Control with Smart Categories
Advanced Workflow & Policy Automation
Unblock Jira Service Management
Keep your service desk moving even when managers are hiking. Keychain fully supports approvals within the JSM Customer Portal. Delegates can view and approve requests directly in the portal, ensuring SLAs are met without sharing credentials or stalling tickets.
Flexible Admin & Powerful Reporting
Manage unplanned absences centrally or empower users with self-service profiles. Track coverage easily with built-in JQL functions like delegatesOf() to find active substitutes or issuesInDelegation() to build dashboards showing exactly which covering tasks need attention.
Jira Audit Log vs Issue History: What's the Difference?
Understand Jira audit log vs issue history. Learn what each tracks, native reporting limits, and how to query and export multi-issue history with Historian.
Time Between Statuses in Jira: Meaning & How to Track It
Time between statuses measures how long work takes to move from one Jira status to another. Here's how it differs from time in status, and how to track it.
Quick Filters: Adjust a Timepiece Report Without Changing Its Setup
Filter Jira time in status reports and dashboard gadgets on the fly. Use Timepiece Quick Filters to refine cycle time data without changing saved setups.