TicketBook

Effortless Tracking & Reporting

Eliminate manual reporting and end-of-month billing reconciliation.

Real-Time Usage: Instantly visualize consumed vs. remaining quota for any contract period.

Amends & Adjustments: Manually add "bonus" hours or track out-of-scope work.

Carry-over & Borrow: With these features, you can carry-over unused quotas to be transferred to the next contract period or borrowed from future periods.

Historical Reporting: Easily create contracts and get reports for your past issues, analyze performance.

Unmatched Transparency (JSM Portal & Agent View)

Ensure billing transparency and reduce unnecessary status emails.

Customer Portal Panel: Display the current period's usage (e.g., "5/10 Tickets Used") directly on the Jira Service Management Customer Portal. Empower clients to monitor their own consumption.

Issue View Context: Agents see contract status and remaining quota directly on the ticket, preventing work on accounts that have exceeded their limits.

Advanced SLA Analytics

Move beyond simple timers. TicketBook provides the strategic data needed for contract renewals.

Success Rate Reports: Calculate the exact percentage of met vs. breached SLAs.

Granular Grouping: Analyze SLA performance grouped by Customer, Project, Issue Type, Priority, Assignee, or any issue field.

Trend Analysis: Visualize performance over weeks, months, or years to identify service degradation trends before they become client retention issues.