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Keychain

Delegation for Jira

All-in-one Jira delegation for permissions, approvals, and out-of-office workflows.

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Available for Jira Data Center

Available for Jira Data Center

Atlassian Marketplace Bug Bounty Program Participant

Atlassian Marketplace Bug Bounty Program Participant

Meet Keychain

Manage time off in Jira seamlessly. Keychain resolves the complexities of Jira delegation without the hassle of bulk reassigning work items (issues).

Keep your workflows running smoothly when team members are out of office. Most delegation tools force you to reassign issues, which clutters your history and breaks reporting. Keychain takes a smarter approach. It lets you grant temporary authority to a delegate without changing the original assignee.

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True Delegation Without Data Mess

Avoid bottlenecks without reassigning issues. Keychain acts as a permission layer, unlocking actions for delegates while keeping the original assignee unchanged. This ensures delegations activate instantly without disrupting your issue history and maintains a pure audit log where actions are recorded as usual. 

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Granular Control with Smart Categories

Don't hand over all keys at once. Create custom categories (e.g., "Budget", "Tech") and delegate them to different people simultaneously. You can even delegate permissions derived from Project Roles and User Groups, ensuring coverage for complex responsibilities beyond just individual tasks.
 
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Advanced Workflow & Policy Automation

Go beyond simple transitions. Use Keychain Conditions to unlock workflows to automate actions after a delegate completes a task. Leverage Keychain Custom Fields to see delegates directly on Jira records and use them to drive dynamic authorization logic. Ensure no communication is lost by automatically forwarding the absentee's notifications to their active delegate.
Use Keychain Custom Fields to display delegates on Jira issues and control access via field-based permissions.
 
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Unblock Jira Service Management

Keep your service desk moving even when managers are hiking. Keychain fully supports approvals within the JSM Customer Portal. Delegates can view and approve requests directly in the portal, ensuring SLAs are met without sharing credentials or stalling tickets.

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Flexible Admin & Powerful Reporting

Manage unplanned absences centrally or empower users with self-service profiles. Track coverage easily with built-in JQL functions like delegatesOf() to find active substitutes or issuesInDelegation() to build dashboards showing exactly which covering tasks need attention.

Why Teams Love Keychain

 

We are writing to express our satisfaction with your product Keychain - Delegation for Jira. We have found the features and possibilities very helpful for our needs. Additionally, we appreciate the high quality of support we have received whenever we encountered any issues. Thank you for your responsiveness and assistance.
man
Ahmed Abdel Ghaffar

Blog

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Leave an honest review of any OBSS Atlassian app and get a $30 Amazon Gift Card. Share feedback on Timepiece, Baselines, TicketBook, and more.

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Delegate Jira permissions and approvals for out-of-office scenarios