We are excited to announce that the beta period for TicketBook – Service Time and Contract Management for Jira is officially ending. We want to thank all our users who provided invaluable feedback during beta phase.
Beginning in September 2025, TicketBook will upgrade to a full, live version and will transition to a paid subscription model on the Atlassian Marketplace. This step will ensure the long-term sustainability of TicketBook and allow us to accelerate development based on the customer requests we’ve received.
What Do You Need to Know
This transition will be delivered as a major version update.
Your Jira will not perform this update automatically. A Jira administrator must manually update the app to the new version. We recommend performing this update at your earliest convenience to ensure access to the latest, fully supported version of TicketBook.
While we are taking all necessary precautions for a smooth transition, please be aware that systems that are not updated to the new version may experience disruptions in the app’s performance.
New Pricing for TicketBook
The new subscription pricing will be as follows:
About TicketBook
TicketBook – Service Time and Contract Management for Jira is designed to give you complete control over your service contracts directly within Jira. It enables your organization to:
Configure Flexible Contracts: Set up service contracts with quotas based on ticket counts, service hours, or even SLA success rates.
Track Usage in Real-Time: Easily monitor how much of a contract’s quota has been consumed and generate detailed reports for any period.
Provide Customer Transparency: Allow customers to see their consumed and remaining quota directly in the Jira Service Management portal.
Manage SLAs Effectively: Use built-in reports to track SLA success rates by project, customer, or issue type, ensuring you meet your commitments.
For any questions, please visit our Help Desk. We value your feedback and look forward to building the future of TicketBook with you.