From SLAs to XLAs in Jira: The Evolution of IT Service Delivery
In ITSM, XLA stands for Experience Level Agreement. It is a service management framework that focuse …
Time in Status vs Control Chart in Jira
Both tools tell you how long work takes in Jira. They do not tell you the same thing.
New in Timepiece: Custom Columns for Any Field Reports
There is now a Columns panel in Timepiece's Any Field Reports (Duration, Count, and Time-Period). Wi …
Jira Audit Log vs Issue History: What's the Difference?
Jira's audit log tracks configuration and permission changes across your whole site. Issue history t …
Jira Average Time in Status: A Complete Guide
For engineering leads, Scrum Masters, and operations directors, workflow velocity is the core baseli …
How to Query and Export Jira Issue History: A Complete Guide
If you manage projects, conduct audits, or lead QA teams, you already know that a Jira ticket is mor …
Jira Agile Hierarchy Guide: Tracking Epics, Stories & Tasks
Jira features a highly effective Agile hierarchy that organizes work from macro-level business objec …
Jira Time in Status Guide: App Comparison & FAQs
Struggling to figure out exactly where your Jira issues are getting stuck? Measuring how much time y …
Measure Jira AI ROI: Track Agentic Workflows & Cycle Time
On February 25, 2026, Atlassian made a monumental announcement that validated what engineering leade …
Jira Performance Analytics: Measure Throughput, Cycle Time, and Rework
Optimizing a software development pipeline requires precise and empirical data. And Jira performance …