By Gizem Gokce on 06/08/2024, 11:09 Last updated on 6/26/26, 12:39 PM
We’re thrilled to announce the release of Keychain – Delegation for Jira v1.5.0! This update brings a significant new feature that many of you have been asking for: a fully-functional REST API.
How Do REST APIs Work in Jira?
A REST API (Representational State Transfer Application Programming Interface) is a standard set of rules that allows different software applications to communicate over the internet. In the context of Jira, a REST API enables external systems to interact with your Jira workspace programmatically, completely bypassing the manual user interface. Using standard HTTP requests (like GET, POST, or DELETE), developers can write scripts to pull data out of Jira or push new data in automatically.
What’s New in v1.5.0?
With the introduction of the REST API, Keychain for Jira now provides new integration possibilities. With the new API, you can:
Search for Delegations
Create New Delegations
Update/Delete Existing Delegations
Why Is This Important?
Jira is great but not every piece of information lives on Jira. You might be tracking the vacations, leaves and other out-of-office scenarios of your people in other systems. It would be duplicate work to have to define the same things in both the external tracking system and Keychain.
The REST API unlocks the potential to integrate Keychain for Jira with your external systems, such as an HR Management system or an ERP. This means you can now:
Automate workflows that involve delegation management.
Synchronize delegation data across platforms.
Build custom solutions tailored to your organization’s needs.
How Keychain Fixes Jira Delegation
If you are new to the app, we've built it to keep workflows moving when team members are out of the office. Most delegation methods force you to manually reassign tickets, which clutters your issue history and breaks your reporting.
Keychain solves this by acting as a temporary permission layer. It grants authority to a substitute without ever changing the original assignee. Your audit logs remain pure, and Jira Service Management (JSM) approvals keep moving, so you never breach an SLA. You also get granular control. You can assign "Budget" approvals to one colleague and "Technical" reviews to another, ensuring the right person handles the right task while you are away.
Ready to explore the new REST API? Check out our updated documentation to see how you can leverage this feature to streamline your processes and enhance productivity.
